Business Analyst

REPORTS TO: Applications Development Manager LOCATION: Technology Services, 1025 Administrative Building PRIMARY OBJECTIVE: Provide support to various campus departments and with a focus on improving processes and streamlining business practices to improve efficiency and effectiveness.
Support users of the campus administrative systems including Ellucian’s Banner, Argos reporting platform and various process specific systems.
Develop reports and ad-hoc queries to address operating needs of end-users.
Assist with project management, application testing, quality control, training and documentation tasks.
DUTIES AND RESPONSIBILITIES: Work with department staff to plan and test enhancements to campus information and reporting systems central to the operations of the college (Ellucian Banner, Evisions Argos reporting system, etc.
) and provide the user support needed for the effective operation of these systems.
Support and provide quality customer service to key data users in their efforts to train other users and troubleshoot; help key data users make decisions concerning the use of application software to ensure consistency and integrity of data within and among enterprise systems.
Provide consultation and project management assistance to campus departments that want to acquire and implement external platforms and third-party software to enhance university operations.
Improve business processes by analyzing current practices and working with application development staff to create more efficient processes using the best available technologies and practices.
Work with other members of the application development team to ensure that enterprise systems operate reliably, consistently, and effectively.
Perform other duties as assigned.
WORKING RELATIONSHIPS: While operating in a flexible work environment, the Business Analyst will work closely with the Technology Services team as well as personnel across campus.
Duties may require collaboration with faculty, staff, and students to support various information technology needs.
KNOWLEDGE AND SKILLS: Bachelors degree or 5 years related work experience.
Experience with large scale administrative systems (preferably Ellucian’s Banner).
Experience and familiarity with reporting tools (preferably Argos).
Experience with SQL preferred.
Ability to provide efficient and effective user assistance and instruct others in the use of computer systems, software and hardware.
Ability to define project goals and work independently to meet project objectives and complete projects on time.
Ability to communicate effectively, both orally and in writing.
Demonstrated interpersonal skills to work effectively both in a team environment and independently to perform work assignments We encourage applications from individuals who will help us create a more inclusive Lawrence by: (1) further diversifying the staff; and/or (2) demonstrating experience serving diverse populations and working successfully with diverse colleagues, and (3) showing interest in developing programs to address the needs of a diverse student, faculty, staff, and community.