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Posted : Friday, July 26, 2024 02:23 AM
*SCOPE*
The End User computing personnel will be responsible for managing day to day user support operations of IT Workplace Service at customer HQ premises & providing VIP support.
Should be customer friendly and self-driven.
The Desktop Technician's role is to provide a single point of local contact for end users to receive support.
This includes possibly installing, diagnosing, repairing, maintaining, upgrading, and coordinating (with remote / external support teams) PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance.
*Desktop Support* * Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications * Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment * Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc.
Including migration to new mobile devices.
* Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment * Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment * Is able to coordinate troubleshooting and management of standard Teams conferencing equipment * Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
* Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels * Safely package equipment for branches and arrange for the transport of the equipment * Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network * When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member * Manage, support & coordinate Print Services.
* Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams.
* Support users visiting HQ, e.
g from other offices or constructions sites * Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow *System/Application/Network Support:* * Ensure and assist with desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems * Coordinate with network support teams to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime * Coordinate Troubleshooting network connectivity in a LAN/WAN environment * Requesting and coordinating vendor support *Operational* * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator * Provide user data and application recovery * Use approved & appropriate tools and methodologies to load, copy and customize operating system configurations for deployment * Provides backup support and assistance to the Network Administrator as needed * Assist, where applicable, end users on basic software, hardware and peripheral device operation * Works with vendor support contacts to resolve technical issues within the desktop environment * Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible * Works with other IT team members for new builds and upgrades * Dealing with queries by following departmental procedures for fault resolution * Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines * Maintains I.
T.
records and tracking for area of responsibility * Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures * Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas * Maintain adequate knowledge of operating systems and application software used to provide a high level of support * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Job Types: Full-time, Contract Pay: $3,000.
00 - $3,300.
00 per month Application Question(s): * Are you comfortable to work on 1099 contract? Work Location: On the road
Should be customer friendly and self-driven.
The Desktop Technician's role is to provide a single point of local contact for end users to receive support.
This includes possibly installing, diagnosing, repairing, maintaining, upgrading, and coordinating (with remote / external support teams) PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance.
*Desktop Support* * Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications * Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment * Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc.
Including migration to new mobile devices.
* Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment * Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment * Is able to coordinate troubleshooting and management of standard Teams conferencing equipment * Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
* Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels * Safely package equipment for branches and arrange for the transport of the equipment * Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network * When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member * Manage, support & coordinate Print Services.
* Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams.
* Support users visiting HQ, e.
g from other offices or constructions sites * Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow *System/Application/Network Support:* * Ensure and assist with desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems * Coordinate with network support teams to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime * Coordinate Troubleshooting network connectivity in a LAN/WAN environment * Requesting and coordinating vendor support *Operational* * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator * Provide user data and application recovery * Use approved & appropriate tools and methodologies to load, copy and customize operating system configurations for deployment * Provides backup support and assistance to the Network Administrator as needed * Assist, where applicable, end users on basic software, hardware and peripheral device operation * Works with vendor support contacts to resolve technical issues within the desktop environment * Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible * Works with other IT team members for new builds and upgrades * Dealing with queries by following departmental procedures for fault resolution * Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines * Maintains I.
T.
records and tracking for area of responsibility * Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures * Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas * Maintain adequate knowledge of operating systems and application software used to provide a high level of support * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures Job Types: Full-time, Contract Pay: $3,000.
00 - $3,300.
00 per month Application Question(s): * Are you comfortable to work on 1099 contract? Work Location: On the road
• Phone : NA
• Location : Kaukauna, WI
• Post ID: 9156295735
