At Miller Electric, we are dedicated to building things that matter.
As part of the Miller Customer Solutions team, you become an integral part of how people build, repair, and create to make this world a better, brighter place.
This role provides a challenging and rewarding work environment where you will create a positive experience for our customers through problem-solving and fulfilling their needs.
If you have a positive and enthusiastic attitude, coupled with a passion for delivering a best-in-class customer experience, then this might be the job for you!
We are seeking a dedicated and customer-focused Switchboard Operator to join our customer solutions team.
The ideal candidate will be responsible for managing incoming calls, transferring calls to the appropriate departments, and providing exceptional customer service.
The Switchboard Operator will serve as the first point of contact for our organization, ensuring a positive and professional experience for all callers.
Qualifications
_*What You Will Do & Impact *_
* *Answer and Direct Calls:*
* Operate the switchboard to handle approximately 400 incoming calls daily.
* Greet callers in a courteous and friendly manner.
* Direct calls to the appropriate departments or individuals.
* *Customer Service:*
* Provide excellent customer service by addressing customer inquiries and concerns.
* Assist customers with web inquiry questions, routing them to the correct individuals.
* *Communication Management:*
* Review and respond to time-sensitive communications such as chats, social media responses, emails, etc.
* *Team Collaboration:*
* Work collaboratively within the customer support team to identify improvement projects, manage scheduling rotations, vacations, and share information learned from internal divisions and customers.
* *Additional Duties:*
* Perform additional duties as needed to contribute to the efficient operation of the customer service team.
_*Minimum Education and Experience*_:
Minimum of two years' experience working in a customer service environment preferred.
_*What you need to do to be successful in this role:*_
* Desire to continue professional growth through experiences, exposure, and focused training.
* Positive and enthusiastic attitude, self-motivated, with a strong desire to help the customer.
* Computerized phone system and chat knowledge preferred, with a high level of comfort in learning new software systems.
* Proficiency with Microsoft Office and Email systems such as Outlook, with the ability to navigate multiple information systems.
* Ability to make sound customer-oriented decisions in a fast-paced environment and multitask effectively.
* Excellent verbal and written communication skills, including the ability to compose professional emails.
* Ability to build and maintain strong relationships with internal teams.
Job Type: Full-time
Pay: $20.
11 - $24.
22 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Physical setting:
* Office
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to Relocate:
* Appleton, WI 54914: Relocate before starting work (Required)
Work Location: In person
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