Customer Service Representative

Job Title: Customer Service Representative FLSA Status: Non-Exempt Reports To: Auto Glass Department Supervisor Locations: Appleton, WI Tri City Glass & Door is committed to providing the right products, the right way to our customers in Wisconsin and Upper Michigan.
Founded in 1960, we are family and employee-owned.
We deliver the highest quality products and workmanship, guided by our core values of safety, honesty, integrity, and customer satisfaction.
Summary: The Customer Service Representative will maintain excellent customer relations through the effective and efficient handling of customer orders, and installations for the Auto Glass Department.
Essential Duties and Responsibilities will include the following: Have knowledge of products, procedures and equipment needed to complete each installation, with above average attention given to the required safety standards, being sure to seek assistance when necessary.
Ensure proper communication between customer and installers.
Effectively schedule both installations and personnel to minimize cost but offer immediate service to our customers.
Accurately quote prices, schedule work, answer overflow calls, order products as required or instructed by manager, and generate daily work orders for the installers.
Complete all invoicing in a timely manner to ensure no delay in billing or receipt of funds from customers.
Maintain customer accounts with discount schedules as determined by the sales and department manager.
Keep accurate and organized inventory records.
Understand and address customer needs; including but not limited to any concerns the customer may have regarding installation before it begins.
Be professional at all times in both appearance and attitude.
Perform other duties as assigned.
Required to wear and use Personal Protective Equipment per Tri City Glass & Door and contractor policies.
Perform other duties as assigned.
Qualifications: High School Diploma or equivalent.
Prior experience with Microsoft Office Products.
Basic math skills necessary.
Experienced in customer service experience, a minimum of two years.
Ability to work well in teams and independently.
Ability to prioritize and multitask.
Work Environment The work environment will be in an office/shop setting environment.
Benefits: Employee Stock Ownership Plan (ESOP) Health, Dental, Vision 401(k) with a generous employer match Paid Time Off (PTO) Short and Long-Term Disability Paid holidays Flex Saving Account (FSA) Health saving account (HSA) Life insurance Company discounts Employee referral bonus Employee assistance program