Front Desk Associate

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person.
Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist or front desk agent, would be a good fit for this role.
However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities: Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience Scheduling, screening, and confirming new appointments through inbound and outbound calling Provide customer resolution to any concerns or questions Communicate all relevant customer information to the Hearing Care Professional Collect and record customer payments Maintain the customer database by updating office records Inform the customer about hearing care accessory options Handle walk-ins for existing customers Help run office promotions by participating in any marketing and social media initiatives Requirements Ideal Candidate: Administrative background Experience in a direct customer support role Inbound/outbound calling Scheduling appointments Experience working in a healthcare setting Benefits Part-time hours: Monday, Tuesday & Thursday 9am-5pm Continuous training & support Work-life balance & brand recognition