Company Description:
Countryside Auto Transport Inc.
, is an over-the-road trucking company specializing in the transportation of personal and corporate automobiles across the country for over 30 years.
We service the Midwest, east coast, southeast, and south-west for clients ranging from automobile manufactures, dealers, private owners, and many others.
Job Description:
Countryside Auto Transport Inc.
, is looking for a full-time assistant to the lead dispatcher, someone who is detail oriented, communicative, respectful, and committed to the job.
We are committed to hiring and retaining quality, long-term employees as our fleet continues to grow.
The dispatch assistant will have the responsibility of assisting the lead dispatcher in coordinating the booking, pick-up, and delivery of vehicles across the country.
This position will communicate with customers and truck drivers daily to help dispatcher adjust truck routes to customer needs to maintain fleet efficiency and ensure that the needs of the customers are met.
Additional duties of the dispatch assistant includes handling high phone call volumes, detailed note taking, and any other administrative duties necessary throughout day-to-day business.
Responsibilities:
Work side-by-side with lead dispatcher
Facilitate all customer calls and interactions in a timely and professional manner
Assist in managing truck drivers’ routes and scheduling updates
Assist in scheduling vehicles to be picked up and delivered
Handling customer inquiries, complaints, and providing shipping details and updates
Help drivers with specific instructions on how to get to numerous customer locations
Provide assistance to drivers and weather related updates
Communicate shipping rates and the shipping process to new customers
Prepare bill of ladings, delivery receipts, and invoicing
Maintain excellent communication with customers and drivers
Provide assistance with paperwork, data entry, and other clerical duties as assigned
Skills & Qualifications:
High school diploma or GED
Proficient in Microsoft Office programs
Experience handling high email and phone call volumes
Exceptional communication and customer service skills
Strong organization, time management, note taking and attention to detail
Additional skills that are a plus:
Familiar with automobiles: makes, models, size, weight, etc.
General knowledge of logistics/trucking/shipping industry
Dispatch and/or customer service experience
Experience in the transportation industry
Company Benefits
Health Insurance
Dental Insurance
Vision insurance
Life insurance
Accident and Critical Illness Insurance
401K: 25% company match
Paid Holidays
PTO
About Countryside Auto Transport Inc.
:
Since 1985, Countryside Auto Transport has been serving the needs of snowbirds, college students, internet sales/purchase, wheelchair accessible vans, dealers, and corporate accounts.
We have survived recessions, gas spikes, and competitors.
We have maintained our relationships with customers through the years by delivering consistent world class service from the initial phone call to vehicle delivery.
Whatsapp
