HR Service Center Partner

We are global, we are impacting the lives of millions every day, we are making a difference! At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025.
Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space.
Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products.
Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales.
We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company.
Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.
Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference.
Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit www.
amcor.
com.
Job Description As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner I is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization.
The HR Service Center Partner I is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations.
WHAT YOU GET TO DO Review employee data forms and reports, interpret entry requirements and complete complex data entry in HR technology solutions with accuracy Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback Achieve resolution of cases at rates which meet or exceed established metric standards and service levels Audit employee data to ensure accuracy and data integrity exists in all HR systems Respond to report requests from standard data pulls to customizations when appropriate Follow the established escalation path to support and resolve complex inquiries Build knowledge of assigned specialty space to be a subject matter expert to Service Center peers in assigned scope of support Partner with Lead and HR team members responsible for assigned specialty space in building new and improvement of processes Maintain basic knowledge of all HR plans and program designs Responsible for creating and updating team process and employee resource documents for assigned specialty space Continue to advance Amcor business knowledge in and outside of HR Continuous process improvements to further gain efficiencies in focus areas Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.
e.
AA, EEO, FLSA, ADA, etc.
).
WHAT WE VALUE Teamwork with peers and the broader HR team across all supported business units Exceptional value-added support to exceed our internal customers’ needs aligned to their success Energy and passion with an eye towards continuous improvement in self and process Detail-oriented with excellent analytical, critical thinking, and problem-solving skills Ability to respect and maintain confidential information Self-motivated, proactive, and capable of working on own initiatives with limited supervision Maintains a positive and respectful attitude while working independently and in team environment Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external WHAT WE WANT FROM YOU Bachelor’s degree required, preferably in Human Resources 1+ year of experience in Human Resources Basic knowledge of the principles, practices, and infrastructure of Human Resources Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win.
We are winning when: Our people are engaged and developing as part of a high-performing Amcor team Our customers grow and prosper from Amcor’s quality, service, and innovation Our investors benefit from Amcor’s consistent growth and superior returns The environment is better off because of Amcor’s leadership and products Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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