Service Advisor

Service Advisor - Full Time Bergstrom Victory Lane Imports of Appleton - Hyundai, Mazda, Mitsubishi, Nissan, and Volkswagen DRIVE YOUR CAREER FORWARD AT BERGSTROM AUTOMOTIVE AND APPLY TODAY.
WHAT YOU'LL DO Greet guests as they arrive for their appointments or walk-in service by completing the check in process, gathering vehicle information, and understanding the reason for their visit Act as the liaison between the guest and our Service Technicians with updates, reporting findings, and providing additional service or part recommendations Partner with Parts Department and Service Technicians to create an estimate for any current or additional service or part recommendations and communicate that information to the guest in a non-technical manner Provide timely and prompt status updates to the guest via their preferred method of contact - phone call, text, or update in the portal Ensure vehicle is washed and ready for guest pick up prior to quoted timeframe Assist guest with the check out of their vehicle by explaining the services completed that day, reviewing any recommended or future service or part needs, collecting payment, and ensuring service was completed to guest satisfaction Schedule: Monday-Friday shifts varying of 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, or 9:00 am to 6:00 pm Pay: Estimated earning potential exceeding $60,000/year! Our Service Advisors earn a base salary of $36,000 plus a monthly performance bonus.
WHO'S RIGHT FOR THE JOB? Previous experience as a Service Advisor or Service Writer preferred Upbeat and positive personality Active listening skills Ability to provide excellent guest service Strong communication skills Willingness to help out in various areas of the dealership Ability to build relationships with team members and guests OUR COMMITMENT TO YOU Competitive compensation! Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members) Two weeks of PTO upon start date (for FT team members) Discounts on vehicles, service, and parts 401(k) with company match for FT team members Paid Holidays (for FT team members) Wellness Program Free Team Member Clinic Free Health Coach Employee Assistance Program Employee Referral Program Training and opportunities for career growth and advancement WHAT MAKES BERGSTROM DIFFERENT: Wisconsin’s largest automotive group and is a top 50 automotive dealer in the US Established in 1982 in Neenah WI 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton 39 dealerships representing 36 brands Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States Received Glassdoor's "Best Places to Work" award Recognized by the Better Business Bureau and Time Magazine We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin Drive your career forward today! APPLY NOW! Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.