IT Internship - Summer 2024

A position at FTI can be the answer to your future career.
In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services.
FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety.
We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.
The Business Technology - Intern provides service and support for applications and systems under the direction of the Service Desk Supervisor.
This position may work directly with internal customers as well as the business technology team.
Work is primarily done over the phone, via email and occasionally in person.
They will be assigned tasks and expected to complete to the satisfaction of the Service Desk Supervisor.
This role is customer service focused and works to assist with tasks within the Business Technology department.
Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.
MINIMUM REQUIREMENTS Education: Some education completed in pursuit of Information Technology or Business Degree Experience: Customer service experience is preferred Travel: 15% Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday.
Ability to work a flexible schedule is necessary.
KEY RESPONSIBILITIES Work Complexity: Completes tasks assigned by the Service Desk Supervisor, following appropriate process and procedures.
Research documented items to find potential solutions to incidents and service requests.
Log activities in appropriate service monitoring system.
Service Desk: One point of contact the Business Technology Department can leverage to log requests or incidents Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
Enters or updates call information into the tracking system.
Interacts with customers in a courteous and professional manner.
Resolves customer call issues.
Escalates calls as appropriate.
Customer Technology Support: Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
Follows up in a timely manner to ensure customer satisfaction.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
SURGE your career forward! Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.
Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.
Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
Uncompromised Safety: When we see others in our space averaging 2.
7 safety rating and ours average .
42, you know that we value you and your safety above all else.
We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.
We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight.
Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career.
Through our career development and continued education programs, you’ll have options to position yourself for success.
FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.
BENEFITS ARE THE GAME CHANGER FTI enriches the lives of its employees through industry-leading total rewards.
Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles.
As an eligible employee*, your programs include: Medical, Dental, Vision, and Prescription Drug Insurance Company-Paid Life and Disability Insurance Flexible Spending and Health Savings Accounts Award-Winning Wellness Program and Incentives 401(k) Retirement & 401(a) Profit Sharing Plans Paid Time Off Performance Incentives/Bonuses Tuition Reimbursement And so much more! *Regular/Full-Time Employees are eligible for FTI benefit programs.
We stand strong in our values as we work to Create World-Class Opportunities to Succeed through: Uncompromised focus on keeping people SAFE.
Building TRUST in everything we do.
REDEFINING what’s possible.
Rewarding individual results that create TEAM SUCCESS.
If you’re ready to learn more about growing your career with us, apply today! Faith Technologies, Inc.
(FTI) is an Affirmative Action Employer/Equal Opportunity Employer.
FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.
Faith Technologies, Inc.
will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.