Front Desk Team Lead

Can you help create and maintain a friendly, welcoming, and fun environment?! The Front Desk Team Lead is responsible for the successful operation of the front desk.
He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES · Manages and motivates.
· Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications · Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed.
Establishes, monitors and analyzes the front desk budget · Develops and implements front desk policies and procedures · Conducts departmental meetings · Conducts customer service training for all employees · Covers front desk shifts as needed and creates front desk schedule, monthly · Other duties as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES · Must be highly motivated have excellent communication and interpersonal skills · Excellent management and leadership skills · Good organizational skills · An understanding of health club operations · Must be able to work days, evenings, and weekends REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE · Must have experience in customer service · Experience in a health club or the hospitability industry is preferred · College degree preferred · CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)