Pharmacy Benefits Reinvented- As the industry’s alternative pharmacy benefit manager (PBM), we’re committed to making prescriptions more affordable for you and your members.
Here at Navitus, our team members work in an environment that celebrates creativity, fosters diversity and encourages growth.
We welcome new ideas and share a passion for excellence.
The Sr.
Client Services Executive I (SCSE) is a highly motivated professional with at least 7 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients.
The position is responsible for the co-development of long-term account strategy for their assigned Clients.
Working with subject matter experts, the Sr.
CSE will be responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan.
The Sr.
CSE will be responsible for client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues.
This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
How do I make an impact on my team?
Support/back up the CSE, Senior CSC and CSC responsibilities
Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients
Conduct Client training (Client Portal Site, Navi-Claim, etc.
)
Assist with escalated member/Client issues requests
Manage Clients
Up-sell programs
Identify and present Client opportunities to improve costs, service and health
Contract maintenance and performance
Client retention
Travel to Client sites
What our team expects from you?
Bachelor's degree in business, marketing, or related area preferred
Knowledge of PBM or health care industry preferred
At least 7 years of successful experience interfacing directly with clients
Willingness to travel as needed to meet goals
PC skills; Microsoft Office, Email, and Internet
Ability to manage coordinator level resources
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Hours/Location: Monday – Friday: 8:30am-5:00pm CST, Appleton WI Office or Remote
Paid Volunteer Hours
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program
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