General Purpose:
To effectively coordinate staffing operations to meet client needs, staff availability and achieve financial goals.
To effectively assist with and coordinate the recruiting and scheduling of staffing professionals or staff designated with this responsibility (staffing coordinator).
To maintain and expand customer base through direct sales and or effective management of sales representative.
Essential Functions:
· Efficiently schedules staff in an effort to meet client needs.
· Assists and coordinates recruitment and sales functions to achieve business goals.
· Trains, supervises and coaches staff to meet or exceed defined quality and performance standards.
· Maintains knowledge of current regulations for health care staffing.
· Ensures continuous recruiting sources and availability of staffing professionals and clients.
· Assists in recruitment of staffing professionals.
Discusses policies and procedures with the providers and answers questions as needed.
· Coordinates applicants credentialing (using established guidelines for a Credentialing Verification Organization (CVO)) and reference check processes.
· Promotes and environment of high morale and teamwork.
· Presents appropriate motivators, rewards, recognition and benefits for staffing professionals.
· Takes appropriate and timely measures to meet the needs of the staffing employees and clients.
· Identifies and resolves situations and problems taking action, within authority limits, to prevent re-occurrence of any negative issues.
· Maintains mature problem solving approach under stressful circumstances.
· Performs staff functions as necessary.
· Retains flexible schedules in order to service client and staffing employees requests and/or handle complaints.
· Participates in various internal and external activities focused on increasing sales and recruitment; i.
e.
conventions, seminars and job fairs.
· Ensures and assists in the development of recruitment strategies.
· Analyzes and evaluates activities and processes.
Proposes changes and new methods and programs to ensure attainment of goals.
· Works to achieve pre-established goals (i.
e.
sales targets, hours growth, gross margin targets.
).
· Ensures pricing profitability, expense prudence and budget adherence.
· Completes other assignments as requested and assigned.
· May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities.
Access to use and ability to disclose PHI is further defined by each organization/department.
· Serves On-Call regularly
Minimum Education & Experience Requirements:
· Two (2) year college degree in Business, Marketing or related discipline, or an equivalent, combination of education and experience.
· Three (3) years to five (5) years staffing management experience, preferably in the health care industry or commercial staffing industry.
Knowledge, Skills & Abilities Required:
· Demonstrated excellent analytical, negotiating and problem solving skills.
· Demonstrated excellent organizational and detail skills.
· Proven ability to communicate effectively with all levels of the organization.
· Computer proficiency to include current business software programs.
· Proven ability to manage multiple tasks and projects under short deadlines, changing and conflicting priorities with minimum resources.
· Demonstrated credentialing and referencing skills.
· Demonstrated successful interviewing and selection skills including recruiting and interviewing by phone.
· Experience managing professional and paraprofessional employees within the past five (5) years.
· Demonstrated successful customer service skills.
Working Conditions & Physical Effort:
· Work is normally performed in a typical interior/office work environment.
· Ability to spend varying amounts of time sitting, standing, walking, stooping, stretching and reaching.
· Light physical activity is required for occasional lifting, carrying, pushing, or pulling up to 10 lbs.
· Ability to travel as needed.
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