Media Services Sales Support

Description: Position Summary: The Media Services Sales Support will work closely with the Engineering Services Manager – Cabling & Physical Security and all Media Services Engineering team for quoting product offerings, ensuring quality of work, and excellent customer service while increasing sales.
They will also ensure accurate information is collected and uploaded to our technical team for project and service work.
Roles and Responsibilities/ Essential Functions: Quote orders for high end media services for Sales team.
Register projects with vendors.
Negotiate discounts and proper pricing with our vendors/manufacturers.
Ensure accurate margin and descriptions of product when quoting to customers.
Attend weekly forecasting, project management, and scheduling meetings to ensure accurate documentation of quotes and scope of work.
Work with Engineering to convert scope of work into a customer facing legal document or Statement of Work.
Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions engineer.
Handle incoming issues and problems and escalate issues to higher-level staff as needed.
Provide innovative ideas on sales support process improvements.
Collaborate with other ISR’s to build a team atmosphere.
Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
Utilize technical project management hours (billable) for gathering documentation, updating Plangrid with accurate job information, ensuring post documentation is completed, and stored in the correct places.
Minimum of 250 hours billed per fiscal year, prorated based on start date.
These charge hour requirements will be balanced against professional development and on-the-job training.
Requirements: Competencies: Accountability - Ability to accept responsibility and account for his/her actions.
Active Listening - Ability to actively attend to, convey, and understand the questions of others.
Adaptability - Ability to adapt to change in the workplace.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers’ needs while following company policy.
Decision Making - Ability to make critical decisions while following company procedures.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Multi-tasking – Ability to juggle different tasks simultaneously.
Time Management- Ability to focus on a variety of tasks and be able to complete tasks within deadlines.
Required Education/Experience/Skills: Bachelor’s Degree or 1 to 3+ years proven experience in an IT Sales Support role High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects Must be proficient using a computer and working with Microsoft Office software Preferred Education/Experience/Skills: 2+ years prior Sales or Inside Sales experience 2+ years’ experience in the IT industry Cabling, Physical Security, and/or Audio-Visual certifications Equal Opportunity Employer - Including Disabled and Veterans #HBS