Customer Service Representative/Account Manager

*About us* Van Dyn Hoven Insurance Agency is a small business in Little Chute, WI.
We are customer-centric, supportive and collaborative.
Our work environment includes: * Modern office setting * Relaxed atmosphere * On-the-job training * Flexibility *CSR/Account Manager* Van Dyn Hoven Insurance Agency is a leader in the Insurance industry.
We are currently looking for a *CSR/Account Manager* to join our Little Chute, WI office.
The ideal candidate will have a strong background in sales and/or customer service, be a self-starter, have a sense of humor, and be able to work with a team in a relaxed environment, that can get fast-paced at times.
*Job Requirements:* ·Must have previous experience in sales and/or customer service ·Must be able to multitask and manage multiple clients simultaneously ·Must be able to work with a strong sense of humor ·Must be organized and detail oriented ·Must be comfortable with email and phone communication *Responsibilities:* ·Manage client accounts by contacting customers and setting appointments for sales reps to visit them at their homes, as well as generating new leads for new business.
·Respond promptly to clients’ inquiries by providing information or resolving problems.
·Maintain contact with clients by providing new information or resolving problems.
·Respond to client cancellations by providing appropriate alternative options.
·Maintain accurate client records by collecting payments from customers, entering account information into our CRM system, and maintaining client contact information databases.
·Build productive relationships through open and interactive communication with customers.
Builds rapport with customers to obtain more information about their needs and makes more effective suggestions that can lead to satisfied or continued business.
Job Types: Full-time, Part-time Benefits: * 401(k) matching * Flexible schedule * Health insurance * On-the-job training * Paid time off Shift: * No nights Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Ability to commute/relocate: * Little Chute, WI 54140: Reliably commute or planning to relocate before starting work (Required) License/Certification: * Insurance P&C License (Required) Job-related location requirement: * Candidates must be within a 25-mile radius.
Work Location: In person