Customer Experience Social Representative (hybrid)

Description: Job Title: Customer Experience Social Rep Department: Marketing Reports To: Marketing Lead Position Type: Full-time Position Classification: Non-Exempt Supervisory Responsibility: This position has no supervisory responsibilities Job Description The Enthusiast Enterprises Customer Experience Social Representative will be the voice of our brands across social media.
In this role, you’ll be in charge of representing our expert brands across various social media sites.
Your role is imperative in us vocalizing our subject matter expertise within the aftermarket wheel, tire and suspension industry and the forums in which enthusiasts live.
To ensure success in this role, you should know how to effectively use how to analyze social data, tools, and technologies to effectively communicate to our audience quickly and efficiently.
This role will be the difference in us becoming a company versus remaining a BAD-A** BRAND!! Requirements: Job Duties Ability to communicate with our customers across all social media platforms\ YouTube TikTok Facebook Instagram Reddit Twitter Discord Forums Accurately track & report metrics daily which can be analyzed for daily, weekly, and monthly trends.
Assist our community through comments and direct messages, ensuring they feel they have answers regarding any sort of questions they may have with an order they placed.
Continuously stay up to date with social market trends and find new ways to creatively collaborate with our audience.
Engage with our audience on multiple levels during peak times and posting timeframes, not only liking EVERY comment that comes through but also creating high-quality responses that keep us subject matter experts.
Proactively educate consumers through comment outreach through direct or indirect channels that align with our campaign focuses and brand guidelines.
Pro-active community outreach Finding 10 or more posts daily that relate to your division and dropping a comment or engaging with them and their community.
Engage and incentivize potential ambassadors Find and reach out to 5 content creators weekly using all socials, sending them a gear pack to represent our brands.
Work closely with the customer service team and systems to ensure all customers have answers to the unanswered questions they may have.
Utilize organizational skills to tell a story on how the brand is perceived by our audience.
When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities Ability to work independently and as part of a team Strong teamwork and collaboration skills Creativity, customer focus, and strong attention to detail Strong problem solving and decision-making skills Strong organizational and analytical skills Clear verbal and written communication skills Decision Making Project Management Social Media Engagement Google and Facebook Analytics Social Media Posting Time Management Minimum Requirements Education High School Graduate or General Education Degree Associates Degree in Communications, or Marketing, preferred Experience Minimum 6 months of Customer Service Experience Minimum 6 months of Marketing Experience Minimum 6 months of Communications Experience (preferred) Position Type/Expected Hours of Work This is a full-time position, Monday through Sunday.
The majority of work is Monday through Friday, with a few hours of weekend work with flexible hours.
Expectations Location: hybrid, onsite work in Wrightstown, WI Track your own hours both honestly and accurately Open and honest communication with leadership and peers Own your plan, own your work Always follow up and follow through Stay positive, own your mood Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.