Employee Benefits Senior Client Manager

Essential Functions and Responsibilities: Lead service on assigned book(s) of business by managing internal resources and delegating work as appropriate.
Respond promptly and accurately to clients’ service needs.
Build and maintain strong relationships with clients and carriers.
Comprehensive understanding of current industry and market technologies, trends, and impact to overall clients.
Client Management/Service Responsibility or Duty: Facilitating client facing meetings to include employee meetings, compliance audits, wellness/benchmarking reviews, and renewal meetings.
Cross sell and round out accounts when appropriate.
Operate in partnership with Client Executive (i.
e.
may lead on decisions for renewals, but on larger accounts, collaborate with Client Executive on coverage terms).
Assist with or lead on renewal negotiations.
Provide client services relating to assigned book of business, including but not limited to responding to client problems relating to questions on policies, coverages, claims and accounting/billing.
Meet with Client Executive(s) on a regular basis to discuss workload, appointments, and weekly goals.
Provide benchmarking analysis coverage review annually.
Proactively plan for renewal on all lines of business.
Provide analysis on policy changes and implement changes as needed.
Prepare renewal materials and recommendations.
Lead in claims resolution in partnership with carriers and clients.
Review claims trends in partnership with carriers; make recommendations on ways to minimize plan costs based on claims and utilization data.
Educate clients on applicable regulatory requirements related to benefits.
In collaboration with the Client Executive, prepare Process special functions as needed by stewardship reports and plan benchmarking.
Handle carrier inquiries as necessary.
Meet with clients regularly including traveling to their place of business or virtually.
Responsible for maintaining daily communication and follow up.
Service Leadership Responsibility or Duty: Lead on proactive solutions to make recommendations for best practices, renewals, team collaboration, and managing or resolving conflict.
Bring solutions to the table to Client Executive or Leadership when opportunities arise to ‘improve efficiencies.
Mentor team members to incorporate them into the team and functions of the franchise.
Act as liaison between Client Executive and internal resources to ensure clients’ expectations are being met through effective communication and workload.
Lead service communication (prepare agendas, lead discussion, recommend course of action, document follow up, and ensure completion of items).
Participate in department and agency meetings (i.
e.
planning and information sharing, etc.
) to represent the service team as necessary.
Act as a technical expert and assist others with various questions.
Marketing Responsibility or Duty: Work with clients to understand benefits insurance needs.
In partnership with assigned Client Executive, research carrier and coverage options to recommend coverage that meets the strategic initiatives of the client.
Negotiate with carriers directly on coverage options and pricing.
Use discretion and judgement to select coverage combinations to present to the clients.
Prepare documents for new and renewal business, meeting deadlines relating to appointments and policy expirations.
Initiate and assist in cross selling by offering additional coverages to clients and referring clients to other sales areas of the organization (M3 Financial, Employee Benefits, Property & Casualty, Individual lines (Commercial and Medicare).
Other Responsibilities and Authorities Responsibility or Duty: Organize and prioritize workflow pertaining to assigned book of business for franchise team.
Participate and/or lead meetings and assist in the development of new procedures to help streamline workflow and efficiency.
Understand and champion agency policy and procedures, client service standards, and comply with Employee Manual and Office Manual & Procedure Guide.
Maintain professional skills with continuing education for further development and understanding of property/casualty insurance agency system.
Maintain efficient and positive relationships with CEs, other agency staff, clients and carriers.
Perform other duties as assigned.
Qualifications Education Required High School or better.
Experience Required Demonstrated proficiency in Microsoft Windows-based software applications, including Word, Excel, and PowerPoint required.
Preferred Ability to work scheduled hours between office hours of 8am to 5pm Monday - Friday.
Extensive knowledge of insurance markets and reference to markets.
Extensive knowledge of insurance products and usages.
Understanding of workflow procedures and sales and service processes.
Demonstrated success with & advanced knowledge of M3’s processes & standards is desired.
An applicable insurance designation is desired.
Bachelor’s degree or minimum of five years insurance agency or company experience or education in insurance is desired.
Licenses & Certifications Preferred INSL - Accident & Health INSL - Life