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Posted : Saturday, July 13, 2024 10:55 PM
Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.
The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.
With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description Location: This is 100% onsite in Menasha, WI.
Only considering local candidates.
This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations.
Primary responsibilities include: project management, job planning, scheduling and creative problem solving.
This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
JOB DUTIES AND RESPONSIBILITIES: • Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements • Perform order management processes such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations • Apply a broad knowledge of packaging prepress to production workflows • Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving • Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction • Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required • Provide pre-production services • Generate project estimates and deliver to clients • Generate billing summary at project completion • Provide client support and training for RRD technologies (soft-proofing and digital asset management) • Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community • Responsible for customer retention and customer loyalty • Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary Qualifications Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes • Experience working with different packaging substrate types for Litho and Flexo print processes • Strong project management skills, organizational skills and time-management skills • Experience with software associated with packaging prepress (Photoshop, Illustrator, and Esko) • Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships • Excellent communication skills, both written and verbal, along with the ability to listen for understanding • Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability • Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions • Experience in utilizing Continuous Improvement tools to create and track metrics Additional Information The national pay range for this role is $57,700- 95,000 / year.
The pay range may be slightly lower or higher based on the geographic location of the hired employee.
The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location.
In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.
RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
#LI-RRD #LI-Onsite #GOC RRD is an Equal Opportunity Employer, including disability/veterans
The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.
With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description Location: This is 100% onsite in Menasha, WI.
Only considering local candidates.
This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations.
Primary responsibilities include: project management, job planning, scheduling and creative problem solving.
This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
JOB DUTIES AND RESPONSIBILITIES: • Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements • Perform order management processes such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations • Apply a broad knowledge of packaging prepress to production workflows • Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving • Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction • Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required • Provide pre-production services • Generate project estimates and deliver to clients • Generate billing summary at project completion • Provide client support and training for RRD technologies (soft-proofing and digital asset management) • Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community • Responsible for customer retention and customer loyalty • Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary Qualifications Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
• Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes • Experience working with different packaging substrate types for Litho and Flexo print processes • Strong project management skills, organizational skills and time-management skills • Experience with software associated with packaging prepress (Photoshop, Illustrator, and Esko) • Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships • Excellent communication skills, both written and verbal, along with the ability to listen for understanding • Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability • Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions • Experience in utilizing Continuous Improvement tools to create and track metrics Additional Information The national pay range for this role is $57,700- 95,000 / year.
The pay range may be slightly lower or higher based on the geographic location of the hired employee.
The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location.
In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.
RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
#LI-RRD #LI-Onsite #GOC RRD is an Equal Opportunity Employer, including disability/veterans
• Phone : NA
• Location : Menasha, WI
• Post ID: 9135011176
